DVTE Help Desk Support

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DVTE Help Desk Support

Originator Site: *

Date / Time *

Date

Time

POC: *

First

Last

Phone: *

Email: *

Software Version: *

SDS Version: *

SCR Name (e.g. Problem: JLVCTD HLA Plugin does not work from desktop icon) *

Description (Detailed description of the problem or enhancement) *

Steps to Recreate the Problem *

Recommended Solution *

Critical Severity *

1 = Critical	2 = High	3 = High	4 = Medium	5 = Medium	6 = Medium	7 = Low	8 = Low	9 = Low	10 = Cnx
1 = CriticalCritical Severity (1 = Critical \| 10 = Cnx) 1 = Critical	2 = HighCritical Severity (1 = Critical \| 10 = Cnx) 2 = High	3 = HighCritical Severity (1 = Critical \| 10 = Cnx) 3 = High	4 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 4 = Medium	5 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 5 = Medium	6 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 6 = Medium	7 = LowCritical Severity (1 = Critical \| 10 = Cnx) 7 = Low	8 = LowCritical Severity (1 = Critical \| 10 = Cnx) 8 = Low	9 = LowCritical Severity (1 = Critical \| 10 = Cnx) 9 = Low	10 = CnxCritical Severity (1 = Critical \| 10 = Cnx) 10 = Cnx

Check your site's recommended priority according to the following CCB voting criteria:

1 = Critical | System Failure
2-3 = High | Must be accomplished during this development phase
4-6 = Medium | Should be accomplished during this development phase but can wait for the next
7-9 = Low | Defer for future development
10 = Cancel | Not Valid