DVTE Help Desk Support

Do you have any questions? Do you want to know what we do? Do you want to know who you should contact?

Please contact us using the information provided below!

DVTE Help Desk Support

Originator Site: *

Date / Time *

Date

Time

POC: *

First

Last

Phone: *

Email: *

Software Version: *

SDS Version: *

SCR Name (e.g. Problem: JLVCTD HLA Plugin does not work from desktop icon) *

Description (Detailed description of the problem or enhancement) *

Steps to Recreate the Problem *

Recommended Solution *

Critical Severity *

1 = Critical	2 = High	3 = High	4 = Medium	5 = Medium	6 = Medium	7 = Low	8 = Low	9 = Low	10 = Cnx
1 = CriticalCritical Severity (1 = Critical \| 10 = Cnx) 1 = Critical	2 = HighCritical Severity (1 = Critical \| 10 = Cnx) 2 = High	3 = HighCritical Severity (1 = Critical \| 10 = Cnx) 3 = High	4 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 4 = Medium	5 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 5 = Medium	6 = MediumCritical Severity (1 = Critical \| 10 = Cnx) 6 = Medium	7 = LowCritical Severity (1 = Critical \| 10 = Cnx) 7 = Low	8 = LowCritical Severity (1 = Critical \| 10 = Cnx) 8 = Low	9 = LowCritical Severity (1 = Critical \| 10 = Cnx) 9 = Low	10 = CnxCritical Severity (1 = Critical \| 10 = Cnx) 10 = Cnx

Check your site's recommended priority according to the following CCB voting criteria:

1 = Critical | System Failure
2-3 = High | Must be accomplished during this development phase
4-6 = Medium | Should be accomplished during this development phase but can wait for the next
7-9 = Low | Defer for future development
10 = Cancel | Not Valid